How To Solve Acer Predator Helios 500 Sound Not Working

By: Editorial Team

It’s hard to use a laptop or PC without sound. When you’re not playing games, you’re watching videos, attending virtual meetings, or working while playing music in the background.

This underpins the role of sound or music in daily life.

Therefore, when your Acer Predator Helios 500 sound is not working, it raises concerns about whether your laptop is damaged or not.

This guide seeks to address these concerns and provide remedies.

Why is My Acer Predator Helios 500 Sound Not Working?

The problem can stem from issues such as:

  • Unsupported/ corrupt media files
  • Muted sound
  • Damaged speakers
  • Wrong output devices
  • Old/ missing audio drivers
  • Audio enhancement packages   

How To Fix Acer Predator Helios 500 Sound Not Working

Acer Predator Helios 500
Acer Predator Helios 500

You can accomplish this using the following remedies:

Redownload the Media File

If your Acer Predator Helios 500 is playing a corrupted media file, it might have an issue with the sound. Downloading the file again can help resolve this problem.

Similarly, playing the media file using an unsupported media player can lead to sound problems. Downloading a media player that supports the media format can fix this.

You can also download a file format that your media play supports.

Check If You’ve Muted Your Laptop

Occasionally, you’ll accidentally or intentionally mute your Acer Predator Helios 500 and forget to unmute it. This could be why you’re not getting any sound from your laptop. Unmuting it should fix this problem.

Unmute the volume by:

  • Open the notification bar
  • Click on all settings
  • Scroll to sound and click on it
  • Check if the sound is muted, closer to zero or 100
  • Adjust it depending on sound preferences

Also, if your laptop has a physical mute button, press it to unmute or mute.

Pair With Headphones or Bluetooth Speakers

Connect your earphones to the laptop or pair it with Bluetooth speakers to test if the sound is working. If it is, the issue is your laptop’s speakers.

Seek a professional to remedy these issues instead of opening up your Acer Predator 500 to figure out the problem.

If you decide to DIY check for these issues, following these steps:

  • Open the laptop case
  • Be careful not to damage anything. If you lack the tools to open it, seek professional help.
  • Examine the speakers for signs of damage. Check if the cone is torn or the grills broke.
  • Check for wiring issues. Are all the wires connected to the speaker and the motherboard? If not, solder the wires or seek professional assistance to avoid further damage

Run Audio Troubleshooter

You can run audio troubleshooter to detect and fix any audio-related issues. Follow these steps:

  • Open settings
  • Open sound settings
  • Just below master volume is troubleshoot
  • Click on troubleshoot and follow the instructions therein
  • Alternatively, search audio troubleshooter on your search box and follow the steps outlined above

Change Audio Device

In some situations, changing the audio device to whatever sound device you intend to use can restore your sound.

In this case, Windows directs sound to other output devices instead of your Acer Predator Helios 500 speakers.

To fix this:

  • Access your taskbar and locate the sound icon
  • It should be on the taskbar or hidden icons
  • Right-click on the sound icon
  • Select “Sounds”
  • Click on playback to view all playback devices
  • Check if your preferred sound device is connected
  • If not, select the device and click on the “Set Default” option

Alternatively, you can keep selecting the devices until you find one that produces audio.

Update or Replace Missing Audio Drivers

If your Acer Predator Helios 500 has outdated audio drivers, it can affect audio quality.

Also, missing drivers could be why your Acer Predator Helios 500 sound is not working.

You can update the drivers manually by:

  • Open Device Manager
  • Scroll to sound, video, and game controllers
  • Open and select the audio drivers you intend to update
  • Right-click and select uninstall
  • Open Acer’s website and search for audio drivers
  • Download the appropriate audio drivers and begin the installation process

Alternatively, update the audio drivers automatically by:

  • Open Device Manager
  • Scroll to sound, video, and game controllers
  • Open and select the audio drivers you intend to update
  • Right-click and select update drivers
  • Select online update
  • Once the update is complete, test if the sound is working

Disable Audio Enhancement Packages

Windows laptops have audio enhancement packages to improve sound and ensure that it’s perfect. However, these enhancements may have a negative effect on the sound.

Disabling the enhancements can restore normal sound.

How do you disable these enhancement packages?

  • Open Settings
  • Search Sound
  • Open Sound and look for Sound Control Panel under related settings
  • Open Sound Control Panel and select playback
  • Right-click on your speakers and choose properties
  • Tick “Disable all enhancements” and hit OK

Final Thoughts

If these remedies prove ineffective, seek professional assistance.